| Description |
Summary: Reviews open purchase order and backorder reports, contacts vendors for delivery status.
Responsibilities:
1. Reviews the daily backorder reports for all branches to insure timely delivery of products/orders. Contacts vendors as necessary to insure delivery dates. Contacts plants as required.
2. Provides professional, courteous and timely customer service support to branches. Responds to price and delivery questions on open orders. Conveys feedback to branches and plants, thereby facilitating an open communication pipeline among all cross-functional areas, both internally and externally.
3. Assists in the coordination of expediting backorders resulting from the branch return process.
4. Updates orders in MICA based upon feedback from suppliers, which include but are not limited to, line item notes to assist branches.
5. Provides high level of service to all internal and external customers.
6. Performs other duties as assigned. Accomplishes related results as needed.
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